Privacy Policy

Last updated: 30.10.2025

At Sienna Apartments, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website www.sienna.mk, make a booking, or check in online.

1. Information We Collect

We collect personal data only when necessary for your stay or to improve our services. This may include:

• Personal Identification Information: Full name, date and place of birth, nationality, and document details (type, number, and photo).

   

• Contact Information: Email address and phone number.

   

• Booking Information: Dates of stay, apartment type, and payment details (if applicable).

   

• Technical Data: IP address, browser type, and device information are collected automatically when you visit our website.

   

2. How We Use Your Information

Your data is collected and processed for the following purposes:

• To register you as a guest, as required by Macedonian law.

   

• To process your online check-in and manage your booking.

   

• To communicate with you regarding your reservation or stay.

   

• To comply with legal obligations related to guest registration and taxation.

   

• With your consent, we to send promotional emails about offers and services from Sienna Apartments.

   

3. Legal Basis for Processing

We process your personal data based on one or more of the following grounds:

• Legal obligation: Required by Macedonian guest registration laws.

   

• Contractual necessity: Needed to confirm and manage your booking.

   

• Consent: When you agree to receive promotional communication.

   

• Legitimate interest: To ensure the safety and proper operation of our services.

   

4. Data Storage and Retention

• Your data is stored securely and only for as long as necessary to fulfill legal and administrative requirements.

   

• Guest registration data is retained in compliance with Macedonian law and deleted once no longer required.

   

• We do not share your data with third parties, except with authorities where legally required.

   

5. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. All online forms and stored information are encrypted and handled confidentially.

6. Your Rights

Under GDPR and Macedonian data protection laws, you have the right to:

• Access your personal data.

   

• Correct inaccurate or incomplete data.

   

• Request deletion of your personal information (where legally permitted).

   

• Withdraw consent for promotional communication at any time.

   

• Request data portability in a structured, commonly used format.

   

• File a complaint with the Macedonian Directorate for Personal Data Protection.

   

To exercise any of these rights, please contact us at info@sienna-apartments.mk.

7. Cookies

Our website may use cookies to enhance your browsing experience and improve functionality. You can manage or disable cookies through your browser settings at any time.

8. Third-Party Services

We may use trusted third-party platforms for payment processing, email communication, or analytics. These partners are bound by confidentiality and data protection agreements to ensure your information remains secure.

9. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in regulations or our practices. The latest version will always be available on our website.

10. Contact Us

If you have questions or concerns about your personal data, please contact us at:

Sienna Apartments DOO Skopje
📍 Shumadiska 1, 1000 Skopje, Macedonia
📧 info@sienna-apartments.mk
📞 +389 71 337 372